Provides leads in the sales process with individual access to tailored Customer Portals creating better sales experience by providing one place to track communications, submit requests, share documents, view invoices, quotes, products, services and much more as you guide potential customers through the sales process.
Your Customers/Clients expect Service, but today most telephone inquires are greeted with an automated voice response giving you a long list of departments to choose from with sub choices that are equally frustrating; just when you think you're being transferred to the right party, a voice recorded message asks you to leave your phone number and the purpose of your call. 50% of the calls are never returned. The number one culprit is Government, followed by Companies in the order of their size. That's Right! – The Bigger the Company, the more irresponsible they are. So what's the problem? – Management. It starts at the top, SO, what can be done to change it –